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New consumer study online - The Customer Service Barometer 2024 is here!
New consumer study online - The Customer Service Barometer 2024 is here!

Published on 2024-10-08

Large majority of Germans satisfied with customer service in Germany. Download the barometer now. Customer service is highly relevant: 78% of Germans have had contact with a customer service department in the last 12 months. Very high approval rating: 92% agree that the quality of cust...

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SALESFORCE - The 6th edition of the 'State of Service' study is here
SALESFORCE - The 6th edition of the 'State of Service' study is here

Published on 2024-07-11

Did you know that 85% of decision-makers confirm that service will account for a larger share of revenue this year? More and more service organizations are turning to AI to overcome new challenges and expand their contact center and field service. However, it is difficult to know how best to use the...

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TeleTalk presents the award winners - Vodafone!
TeleTalk presents the award winners - Vodafone!

Published on 2024-05-27

This year's "Voted Customer Service of the Year 2024" award in the "Telecommunications" category goes to: Vodafone.As part of the 225 tests that each company undergoes as part of the competition, Vodafone was able to hold its own against its competitors in a strong industry. In this interview, Guido...

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TeleTalk introduces the award winners - UTA!
TeleTalk introduces the award winners - UTA!

Published on 2024-02-27

TeleTalk presents the award winners! In this issue: UTA Edenred. Anke Laukötter, Head of Customer Excellence, talks about her experiences with the competition and how you can surpass yourself by constantly questioning your own actions.Read the whole article:  TeleTalk 2024_01

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Testimonial: Aymen Ismail - Head of Customer Engagement Solutions
Testimonial: Aymen Ismail - Head of Customer Engagement Solutions

Published on 2024-02-14

Aymen Ismail - Head of Customer Engagement Solutions talks about his experiences with the competition in our kick-off.Take a look at the testimonial and find out exciting insights from the participants' perspective!Click here for the video!

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08.02.2024 - Virtual kick-off "Voted customer service of the year"
08.02.2024 - Virtual kick-off "Voted customer service of the year"

Published on 2024-01-03

Voted Customer Service of the Year, the 5th round of the competition is starting in Germany. On February 8, 2024 (10:00 am - 12:00 pm) you can find out more about the concept and the test criteria in the virtual kick-off.The concept is aimed directly at customer service and the kick-off is therefore...

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„KUNDENSERVICE DES JAHRES“ GOES DACH
„KUNDENSERVICE DES JAHRES“ GOES DACH

Published on 2023-11-22

Mainz, 22.11.2023 - The international competition "Voted Customer Service of the Year" is currently taking place in Germany, Spain, England, Morocco, Tunisia and France. Every year, hundreds of companies are awarded the honorary prize. The organizer of the German edition (Armonia Deutschland GmbH) i...

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Die Preisträger des Siegels 2024 stehen fest!
Die Preisträger des Siegels 2024 stehen fest!

Published on 2023-11-10

Mainz, 09.11.2023 - On 8 November 2023, the time had come again: for the fourth time, companies were honoured for their particularly high customer service quality in their respective industry as "Customer Service of the Year 2024". At the award ceremony at the Gibson in Frankfurt, a total of 13 winn...

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New service study: The Customer Service Barometer 2023 is available.
New service study: The Customer Service Barometer 2023 is available.

Published on 2023-10-10

Utilization of German customer service reaches record high in 2023 Customer service of high relevance: 79% of respondents had contact with a customer service department in the last 12 months. Customers value good service over low prices despite inflation Broad majority of Germans satisfied...

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TeleTalk presents the award winners: "Weber-Stephen"
TeleTalk presents the award winners: "Weber-Stephen"

Published on 2023-08-09

In the latest edition of TeleTalk, "Weber-Stephen", winner of the current seal in the barbecue manufacturer category, tells us how Saskia Preißel's team approached the competition and what hurdles they faced. An impressive team performance! 😎READ E-Paper: 

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