News
Published on 2025-08-26
In its latest issue, the trade magazine TeleTalk focuses on our winner from last year's competition, DHL Express Germany.
The focus is on technical support, team spirit and the success story behind being voted Customer Service of the Year.
An exciting insight into how consistent customer...
Published on 2025-07-10
In its current issue, Teletalk reports on ImmoScout24, our winner in the ‘Property Platform’ category of the Customer Service of the Year competition. 🏆
Thank you very much for the interview, Sandra Schütt 👏
Read online now!
Published on 2025-05-12
What does service excellence look like – especially when it leads to victory on the very first try?LIDL demonstrates it. The latest issue of TeleTalk (03/2025) features an in-depth article on the grocery retailer’s participation in the “Customer Service of the Year 2025” competition.
With...
Published on 2025-04-01
The label “Voted Customer Service of the Year 2025” in the category “Company Bike Leasing” goes to: Lease a Bike.
For the second time, Lease a Bike took on the 225 challenges of the competition – and once again came out on top. In a rapidly growing industry, the company impressed with excellent...
Published on 2025-02-14
🎯 “...I can only motivate everyone to dare...”
-> Video testimonial: https://youtu.be/dyVEjYJ4-U0
Sandra Schütt was a virtual guest at our kick-off on February 6, 2025 and gave us an insight from a participant's perspective. Sandra is Head of Customer Care at ImmoScout24 (award winner in...
Published on 2024-12-17
You do not know Customer Service of the Year yet?
Our Managing Director, Maturin Craplet, will present the methodology and test criteria in the kick-off webinar to give you an in-depth insight into the procedure and the advantages of the audit and competition.
We have exciting guests:
...
Published on 2024-11-07
On November 6, 2024, the time had come again: for the fifth time, companies were honored for their particularly high customer service quality in their respective industry as “Customer Service of the Year 2025”. At the award ceremony at the Gibson in Frankfurt, a total of 16 winners from...
Published on 2024-10-08
Large majority of Germans satisfied with customer service in Germany. Download the barometer now.
Customer service is highly relevant: 78% of Germans have had contact with a customer service department in the last 12 months.
Very high approval rating: 92% agree that the quality of...
Published on 2024-07-15
Did you know that 85% of decision-makers confirm that service will account for a larger share of revenue this year? More and more service organizations are turning to AI to overcome new challenges and expand their contact center and field service. However, it is difficult to know how best to use...