News

Published on 2023-10-10

Utilization of German customer service reaches record high in 2023 Customer service of high relevance: 79% of respondents had contact with a customer service department in the last 12 months. Customers value good service over low prices despite inflation Broad majority of Germans satisfied...

Published on 2023-08-09

In the latest edition of TeleTalk, "Weber-Stephen", winner of the current seal in the barbecue manufacturer category, tells us how Saskia Preißel's team approached the competition and what hurdles they faced. An impressive team performance! 😎READ E-Paper: 

Published on 2023-02-16

Claudia Haß (O2 Telefónica) and Saskia Preißel (Weber-Stephen) talk about their experiences with the competition in our Kick-Off.Take a look at the testimonial videos and get exciting insights from a participant's perspective! Testimonial Claudia Haß - O2 Telefónica - Kundenservice des Jahres - YouT...

Published on 2023-01-05

Your customer service is excellent ? - Then prove yourself and compete against industry rivals.Find out about the unique audit and competition concept and its test criteria without obligation at our online kick-off event. Special highlight: we have invited some of the current award winners to give s...

Published on 2022-11-10

The 10 winners of the seal "Voted Customer Service of the Year 2023".COMPANY - BRAND - CATEGORY- Neato Robotics Europe GmbH - Neato Robotics - Robot Vacuum Cleaner- Medion AG - Medion - household electronics & TV- Huawei Technologies Deutschland GmbH - Huawei - Consumer Electronics (ex. Smartphones/...

Published on 2022-10-13

Despite the crisis: "CUSTOMER SERVICE QUALITY" beats "FAVORABLE PRICES". The image of companies depends to a large extent on customer service quality. Consumer expectations remain very high across all channels. Chatbots: use on the rise - trust on the decline. In contrast to 2021, telepho...

Published on 2022-07-11

Every year, TeleTalk reports exclusively on the winners of "Voted Customer Service of the Year".In the current episode, Jörg Augstein (Head of Internal Sales) reports on the challenges of B2B customer service and the competition.Click here for the article: TeleTalk2022_03 

Published on 2022-06-20

Every year, TeleTalk reports exclusively on the winners of "Voted Customer Service of the Year".The second issue is about HUAWEI, winner in the category smartphones and tablets. Where the company was able to demonstrate a particularly strong performance? Check it out in the article.Click here for th...

Published on 2022-06-06

Every year, TeleTalk reports exclusively on the winners of "Customer Service of the Year".In the first episode of the case story TeleTalk was in conversation with Claudia Haß (Head of People Transformation and Transition for Customer Service) & Ulf Michaelis (Director Customer Service and Sales) fro...

Published on 2022-05-11

What challenges did you face during the preparation? "Voted Customer Service of the Year " is a very exciting project. In just a few weeks, several thousand customer contacts will be conducted and analyzed at the participating companies. Here, it is important to plan the execution in such a way that...