News
Published on 2025-02-14
🎯 “...I can only motivate everyone to dare...”
-> Video testimonial: https://youtu.be/dyVEjYJ4-U0
Sandra Schütt was a virtual guest at our kick-off on February 6, 2025 and gave us an insight from a participant's perspective. Sandra is Head of Customer Care at ImmoScout24 (award winner in...
Published on 2024-12-17
You do not know Customer Service of the Year yet?
Our Managing Director, Maturin Craplet, will present the methodology and test criteria in the kick-off webinar to give you an in-depth insight into the procedure and the advantages of the audit and competition.
We have exciting guests:
...
Published on 2024-11-07
On November 6, 2024, the time had come again: for the fifth time, companies were honored for their particularly high customer service quality in their respective industry as “Customer Service of the Year 2025”. At the award ceremony at the Gibson in Frankfurt, a total of 16 winners from...
Published on 2024-10-08
Large majority of Germans satisfied with customer service in Germany. Download the barometer now.
Customer service is highly relevant: 78% of Germans have had contact with a customer service department in the last 12 months.
Very high approval rating: 92% agree that the quality of...
Published on 2024-07-15
Did you know that 85% of decision-makers confirm that service will account for a larger share of revenue this year? More and more service organizations are turning to AI to overcome new challenges and expand their contact center and field service. However, it is difficult to know how best to use...
Published on 2024-05-27
This year's "Voted Customer Service of the Year 2024" award in the "Telecommunications" category goes to: Vodafone.
As part of the 225 tests that each company undergoes as part of the competition, Vodafone was able to hold its own against its competitors in a strong industry. In this interview,...
Published on 2024-02-27
TeleTalk presents the award winners! In this issue: UTA Edenred. Anke Laukötter, Head of Customer Excellence, talks about her experiences with the competition and how you can surpass yourself by constantly questioning your own actions.
Read the whole article: TeleTalk 2024_01
Published on 2024-02-14
Aymen Ismail - Head of Customer Engagement Solutions talks about his experiences with the competition in our kick-off.
Take a look at the testimonial and find out exciting insights from the participants' perspective! Click here for the video!
Published on 2024-01-03
Voted Customer Service of the Year, the 5th round of the competition is starting in Germany.
On February 8, 2024 (10:00 am - 12:00 pm) you can find out more about the concept and the test criteria in the virtual kick-off. The concept is aimed directly at customer service and the kick-off is...