Over the last 18 years and after supplying over 2.5 million customers across Europe, our ambition has always been to bring happiness to our customers' homes. This year, we are doubly honored to have been named Customer Service of the Year in the Furniture and Decoration category for the second year in a row, not only in France but also in Spain and Germany, Austria and Swiss. This success is testament to our commitment to customer satisfaction and speaks volumes about our work ethic at Kauf-Unique.

Michael Nolte, Supervisor Customer Service, Kauf-Unique.de

 

Part of our vision is that we are a digital bank with the best branches. We offer our customers a personal service across all channels. This requires continuous effort. We are therefore delighted that our efforts have also been recognized by independent analyses and this award. But we are not resting on our laurels. We will continue to do everything we can to constantly improve our service.

Birte Quitt, Member of the Management Board of Hamburger Sparkasse AG

 

Participating in the Consumer Service of the Year election is important for the MICHELIN Group. Customer centricity is part of our DNA, and this award is factual proof of that. I'm also thinking, above all, of the operational teams who commit themselves day after day to our consumers. For them, CSOY competition means 5 days a week and 220 days a year. Taking part in this competition allows us to ensure continuity in our operational excellence by measuring ourselves against our competitors, but also against our performance in previous years.

Valentin Bastard, Head Consumer Care EU,MICHELIN Group

 

At RAJA, the focus is on the customer and customer service comes first. In times of advancing digitalization, including in communication, personal advice and fast response times remain essential at RAJA. Our customers can see this for themselves every day. We are all the more delighted to have won the “Voted Customer Service of the Year 2025” award, which confirms our commitment and investment in customer service.

Christina Gauland, Divisional Director Customer Relationship Center

 

At the heart of our organization's mission lies the commitment to customer-centricity. This is reflected in everything we do here at smart Europe, from research and development to aftersales. We believe that this commitment empowers us to deliver excellent, easily accessible and transparent customer experiences throughout various channels. Are we already where we want to be? No, but we are continuously improving our processes, seeking feedback, and learning from our experiences.

Dirk Adelmann, CEO smart Europe

 

We are incredibly proud that Lease a Bike has won the “Voted Customer Service of the Year” award in the service bike leasing category for the second year running. This is not a one-off award, but clear evidence that our consistent commitment to service excellence continues to bear fruit. Receiving this prestigious award two years in a row shows that our commitment to our customers at the highest level is sustainable and no coincidence. It shows that we do everything we can every day to offer our customers the best service and not just meet their expectations, but exceed them. This award is not just an accolade, but also an obligation to continue to do everything we can to satisfy our customers in the long term. We would like to thank our entire team and, of course, our customers for placing their trust in us. We take this success as an incentive to keep improving our service quality.

Christian Wölbern, Managing Director, Lease a bike

 

We are delighted to receive the “Customer Service of the Year 2025” award for our technical support team. By taking part, we had the opportunity to measure ourselves against other companies in our industry. The feedback we received is extremely valuable for us to gain insights into our strengths and potential. After all, we want to continuously improve our technical support for the benefit of our customers.

Matthias Tellmann, Senior Management Team, DHL Express Germany

 

Lidl's first corporate principle is “Customer satisfaction shapes our actions.” True to this guiding principle, customer service at Lidl in Germany is there for our customers every day. Our success is based on acting in a simple and customer-oriented manner, using resources responsibly and communicating respectfully and at eye level with customers, employees and business partners.It fills me with great joy that the commitment of our customer advisors has now been recognized with the “Customer Service of the Year” award. I congratulate the customer service team on this success.

Marcel von Haber, Member of the Management Board Administration of Lidl Dienstleistung GmbH & Co. KG

 

At Abbott, people are at the center of everything we do. Providing our customers with the best possible daily support in their lives with diabetes is far more than just a job - it's our passion. We know how important empathy and understanding are, especially when it comes to personal health management. For this reason, we accompany our customers on their individual journey with the utmost care and attention. It is with great pleasure that we accept the “Customer Service of the Year” award in the medical technology category for the fourth time in a row. For us, this result is confirmation of our continuous efforts to always go above and beyond. This award motivates us to continue to think innovatively and break new ground in order to meet the high demands of our customers. Our tireless commitment is and remains the key to continuing to offer outstanding service in a dynamic and important sector such as medical technology.

Wolfgang Tröbs, Divisional Vice President DACH for the Diabetes Care Division at Abbott

 

Customer feedback is the toughest and most honest assessment we receive about our products and services. And very few people contact us to say that everything is great. Those who contact customer service usually have a problem that needs to be solved or are dissatisfied with the service. I am therefore all the more delighted that we have been honored with the “Customer Service of the Year 2025” award in the “TV Streaming” category. This recognition underlines the fact that we don't leave our customers out in the rain, but instead provide them with solution-oriented support. We often talk about outstanding products. Excellence in customer service is at least as important. This is exactly what we strive for. We are a good partner to the people who contact us, thanks to our empathy, reliability, solution-oriented approach and continuous innovation. My heartfelt thanks go to our dedicated team for their outstanding commitment and to our valued customers for their trust.

Andreas Müller-Vondey, Managing Director HD Plus

 

Our focus is on the needs of our customers. We support and enrich their digital lives - and we do so with heart and soul. Closely linked to this is our goal of offering a fast, intuitive and customer-oriented service that is geared towards their individual requirements. In Customer Service & Sales (CSS), we strive to inspire and build long-term relationships through excellent service and targeted solutions. Our aim is to set the highest service standards by providing competent and friendly support with solutions across all channels from the very first contact. I am proud that we have received the award again for 2025 and would like to thank our employees for their outstanding commitment.

Ulf Michaelis, Director Customer Service & Sales, Telefónica Germany

 

We are delighted to receive this award, which confirms our commitment to excellent customer service at ImmoScout24. Our goal is to provide all customers with reliable and solution-oriented support at all times. That is why we are working to make our services available around the clock so that we can respond flexibly and promptly to our customers' needs. Our vision is not only to respond quickly and efficiently, but to build long-term relationships characterized by trust, transparency and individual support. Through continuous improvement and the integration of new technologies, we strive to meet ever-changing expectations while never losing the personal touch.

Dr. Gesa Crockford, Managing Director and Member of the Board ImmoScout24

 

We are delighted to receive the “Voted Customer Service of the Year 2025” award! because it recognizes the appreciation we show our users, customers and partners. Their trust and satisfaction are very important to us. Here in Germany, we have done a lot to continuously improve our products, quality and service, including launching a Group-wide customer experience program a few years ago. This award confirms that we are on the right track. Our success is only possible thanks to our great employees - they live this customer focus every day. Congratulations to the entire team!

Nicole Mantow, Managing Director at Edenred Deutschland GmbH

 

Our customers are unique and motivate us at IONOS to give our best every day. We respond to their needs with innovative solutions, exceptional service and unwavering commitment. IONOS strives for a trusting partnership based on understanding and satisfaction in order to be digitally successful. It makes us particularly proud that we have now been awarded the “Voted Customer Service of the Year” prize for the fifth time in a row! This shows that customers appreciate our competent support - and recognizes the great commitment of our teams who make this excellent customer experience possible.

Hüseyin Dogan, Chief Operations Officer, IONOS

 

At UTA Edenred, we aim to make our customers' mobility really simple. Especially in the increasingly complex mobility sector with the major challenges of digitalization, mobility transition and sustainability, tailor-made, individual solutions are required. We are proud that our customer service is regularly praised for its quality and commitment. The fact that we have now received the 'Voted Customer Service of the Year' award for the second time in a row shows that we are on the right track and motivates us to become even better. I would like to thank our Customer Excellence and Telesales teams for their great commitment and congratulate them on this success.

Richard Röhr, Director Commercial Road Transportation at UTA Edenred

 

We are delighted to receive this award: “Voted Customer Service of the Year 2025”! This reflects our guiding principle: At Creditplus, the focus is always on our customers. For us, this means above all that our customers experience competent and friendly advice. We attach great importance to fast transaction processing, clear customer communication and, last but not least, good accessibility via all channels. This award shows that we are setting the right priorities with our strategy and confirms the focus and high level of commitment of our employees - every day and for every customer request. The results of the survey also provide us with valuable suggestions that we can use in the continuous optimization of our processes and customer communication in order to further improve our service and thus the satisfaction of our customers.

Torsten Bauer, Custeromer Service Manager, Creditplus Bank