“At Michelin, the needs of our customers are always at the center of everything we do. That’s why we continuously work to further align our products and services with their expectations. As a premium brand, we see it as our responsibility to offer our end customers a consistent overall experience throughout the entire customer journey. This award confirms that our commitment and the dedication of our service team are paying off.”

Tanguy Leon-Pflieger, VP Sales B2C Michelin Europe North.

 

“The quality of customer service is an essential pillar of this customer experience, in which we strive for excellence in every interaction with our guests. Our goal is to offer a rich and memorable service where people continue to be a decisive factor for success.I have full confidence in our teams, who demonstrate their efficiency through this award – even in a highly competitive and economically complex environment.This collective success confirms our ability to involve teams in projects that value their expertise.”

Statement Eric Poueys, Customer Contact Center Director

 

“Customer service is at the heart of our relationship with our customers. It makes visible how important their trust is to us and how highly we value their satisfaction. That is why it fills me with particular pride that we have once again been honored in the ‘TV Streaming’ category as ‘Customer Service of the Year 2026’ […].This award is a great confirmation of the daily work of our entire team. It shows that our commitment to empathy, reliability, and solution-oriented action is recognized and appreciated.My heartfelt thanks go to our employees, whose passion and dedication made this success possible. I would also like to thank our customers for their trust, their feedback, and their loyalty.”

Christoph Mühleib, Geschäftsführer HD Plus GmbH

 

“At Abbott, people are at the center – in every conversation and every decision.Our customer service is designed not only to provide support, but to truly accompany our customers. To achieve this, we rely on modern technologies that enable fast and flexible assistance. Yet what remains decisive is direct interaction: communication from person to person, with attentiveness, clarity, and a genuine willingness to help.Especially in the healthcare sector, every interaction counts. That is why our goal is not only to offer solutions, but to build trust. Being named ‘Customer Service of the Year’ once again shows that this commitment is tangible – and encourages us to continue on this path with responsibility and dedication.”

Wolfgang Troebs, Director DACH für den Geschäftsbereich Diabetes Care bei Abbott

 

“The award is a wonderful acknowledgment of the daily commitment of our colleagues in the ServiceCenter, but also in the dm stores, the distribution centers, and our colleagues at the dm-dialogicum. Our goal is to meet our customers in every encounter with noticeable appreciation, competence, and a strong service orientation. The fact that this is being recognized and appreciated makes us very happy and motivates us to continue on this path with determination.”

Roman Melcher, Geschäftsführer bei dm Deutschland

 

„At Emma, customer service is how we earn trust, every day. This recognition belongs to the teams who turn interactions into outcomes for customers. We combine innovation with empathy to make service effortless, proactive, and deeply human. Our commitment remains: set the global standard for customer experience in the sleep industry.”

Flavio Mestre, Head of Customer Excellence

 

“Our customers are the foundation of our success. With passion, we do everything we can to create exceptional experiences that not only exceed their expectations but also build lasting connections. By consistently placing their needs at the center, we provide a personal, efficient, and empathetic service that creates tangible added value in their everyday lives.”

Hüseyin Dogan, Chief Operations Officer (COO), IONOS

 

“A customer service competition offers a valuable opportunity to have one’s own service quality measured and evaluated externally. In an increasingly competitive market environment, it is essential to continuously develop and meet the rising expectations of customers.For us, customer service strengthens trust in the brand, promotes customer loyalty, and has a long-term positive impact on business success. We do not see customer-oriented service merely as a cost factor, but as an investment in sustainable customer relationships and in the future of our company.”

Jennifer Schwarz, Teamleiter 1st Level im TonerPartner Kundenservice

 

“Being named ‘Customer Service of the Year 2026’ for our team in Technical Support fills us with great appreciation and pride. The competition was a valuable opportunity for us to evaluate our service quality in comparison with others in the industry. The feedback we received serves as an important source of information, helping us to further strengthen existing strengths and systematically identify potential areas for improvement. Our ambition remains unchanged: to continuously develop our technical support – always with a clear focus on the needs of our customers.”

Matthias Tellmann, Vice President IT, DHL Express Germany

 

„Customer-centricity is at the core of our mission at smart Europe. This is reflected in everything we do, from research and development to aftersales. We believe that this commitment empowers us to deliver excellent, easily accessible and transparent customer experiences throughout various channels. Are we already at our ultimate goal? Not yet – but we are continuously improving our processes, seeking feedback, and learning from our experiences.”

Dirk Adelmann, CEO smart Europe

 

“It is a great honor for us to once again receive the ‘Customer Service of the Year 2026’ award in the ‘Credit Banks’ category. This repeated recognition, for the second time in a row, fills our entire team with pride and confirms that we are on the right track.Furthermore, the significant improvement in our performance compared to last year shows that continuous development and the consistent implementation of feedback are bearing fruit. For us, customer satisfaction is not a short-term sprint but a marathon in which we give our best every single day – whether in advice, processing, or availability.The award also further motivates us to live up to the credo of the Crédit Agricole Group with every customer interaction: ‘Working every day in the interest of our customers.’Our sincere thanks go to this important competition, which inspires all of us to keep customer orientation at the heart of our work!”

Torsten Bauer, Leiter Kundenservice der Creditplus Bank

 

“We are absolutely delighted about this award. In a comprehensive industry comparison, various companies were analyzed – and we were able to take the award home with us. This success is a recognition of our efforts to understand and meet the needs of our customers even better.Because for us, customer service is more than a process. It is true passion. We listen actively, show empathy, find solutions – quickly, individually, and always at eye level. […]This award shows that we are on the right path, but it is also an incentive to keep going. Service remains demanding: technology, complaint management, speed, personalization – all of these challenge us every day. […] A big thank-you to my entire team. You give everything every single day to not only meet but exceed customer expectations.”

Guido Weissbrich, Mitglied der Geschäftsführung, Commercial Operations

 

“Customer service is the best investment a company can make and at the same time serves as both a business card and the foundation for a sustainable and trustworthy customer relationship. Service orientation includes fast accessibility, professionally competent and friendly advice, the uncomplicated handling of each request – and last but not least: meeting customer needs before they are even expressed. We are very pleased about the ‘Customer Service of the Year 2025’ award, which fully reflects our maxim ‘Customer first’ and the high standards associated with it for our customers.”

Ottmar Bloching, CEO PAYONE GmbH

 

“Our customers are at the center of everything we do. With passion and expertise, we dedicate ourselves every day to providing excellent service. Taking part in the ‘Customer Service of the Year’ competition was therefore a valuable opportunity for us to make our commitment visible and to grow beyond ourselves together. We listen actively, respond quickly, and find individual solutions – reliably, kindly, and professionally. Because true customer service, for us, means closeness, trust, and quality – every single day.”

Pål Bjelkengren, Vice President CS, DHL Express Germany

 

“We offer personal service across all channels and hold ourselves to high standards. That’s why we value qualified feedback – both directly from our customers and through independent analyses. We are very pleased that our continuous efforts have once again been recognized and confirmed through this award. We will continue to do everything we can to further improve our service and to inspire our customers.”

Birte Quitt, Vorstandsmitglied der Hamburger Sparkasse AG (Haspa)