News
Published on 2026-03-17
On February 6, 2026, we hosted our annual Kick-Off event. As every year, we provided insights into our methodology and highlighted the key criteria behind Customer Service of the Year.
A special highlight of the event was the contribution of our guest speakers, who shared their first-hand...
Published on 2026-01-21
As every year, TeleTalk presents the winners of “Customer Service of the Year 2026.”
The latest article highlights the awarded companies and puts their customer service achievements in the spotlight.A great overview for anyone curious to see which teams stood out this year – and why....
Published on 2026-01-19
The kick-off of Customer Service of the Year offers a comprehensive introduction to the concept and its evaluation criteria.
Learn how the quality audit is structured, which contact channels are assessed and what truly matters in day-to-day customer service.In addition to the methodology, award...
Published on 2025-11-14
The new Customer Service Barometer 2025 makes one thing clear: speed, competence, and human connection remain essential for consumers.
In a joint interview, Maturin Craplet (“Customer Service of the Year”) and Rainer Wilmers (CEO of AC Group) discuss current customer expectations, surprising...
Published on 2025-11-06
On November 5, 2025, Germany’s best customer service teams were honored for the sixth time at the Gibson Club in Frankfurt. Within the audit and competition “Customer Service of the Year”, 16 companies from a total of 17 industries impressed with their outstanding service quality.
...
Published on 2025-10-09
Service quality is more important to consumers than price or advertising – 91% say it shapes their perception of a company.
The new Customer Service Barometer 2025 reveals: 77% of Germans contacted a customer service in the past year, and 40% had to follow up multiple times. Short waiting times...
Published on 2025-08-26
In its latest issue, the trade magazine TeleTalk focuses on our winner from last year's competition, DHL Express Germany.
The focus is on technical support, team spirit and the success story behind being voted Customer Service of the Year.
An exciting insight into how consistent customer...
Published on 2025-07-10
In its current issue, Teletalk reports on ImmoScout24, our winner in the ‘Property Platform’ category of the Customer Service of the Year competition. 🏆
Thank you very much for the interview, Sandra Schütt 👏
Read online now!
Published on 2025-05-12
What does service excellence look like – especially when it leads to victory on the very first try?LIDL demonstrates it. The latest issue of TeleTalk (03/2025) features an in-depth article on the grocery retailer’s participation in the “Customer Service of the Year 2025” competition.
With...
Published on 2025-04-01
The label “Voted Customer Service of the Year 2025” in the category “Company Bike Leasing” goes to: Lease a Bike.
For the second time, Lease a Bike took on the 225 challenges of the competition – and once again came out on top. In a rapidly growing industry, the company impressed with excellent...