News
Published on 2019-12-09
SKOPOS NEXT will carry out the mystery tests for the competition
With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing
Mainz/Hürth - Gewählt zum Kundenservice des...
Published on 2019-11-05
Study result: good customer experience is the strongest factor influencing the purchase decision
Customer service performance influences 88% of consumers in their purchasing decision
High expectations among German consumers: around half expect to receive calls within one minute
Germans...
Published on 2019-11-04
The Call Center Association Germany (Call Center Verband Deutschland e. V. or CCV) is a cooperation partner of the event "Gewählt zum Kundenservice des Jahres".
The largest association in the industry is thus strengthening the national media presence and awareness of the award.
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Published on 2019-09-30
An introductory presentation of our award has been published by Callcenterprofi. Managing Director Maturin Craplet and founder Ludovic Nodier answered all questions about the concept in an interview. We are looking forward to the first edition of "Voted Customer Service of the Year" in Germany.
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Published on -0001-11-30
Are you looking for a way to motivate your team and measure your performance in customer service? Would you also like to position yourself within the industry with regard to your performance and set a benchmark?
Find out more about the unique audit and competition concept "Customer Service of...