News

Published on 2021-10-05

Telephone replaced by e-mail as most-used contact channel for the first time. Accepted waiting time: demands are high, with a third of consumers expecting a call to be answered on the phone within one minute and a reply to an e-mail within 24 hours. More than half say that good cu...

Published on 2021-09-01

In the current issue of TeleTalk, Division Manager Martin Reddel of Möbel Martin, one of the winners of the 2021 Award, reports on his own expectations with regard to the results and also the learnings that the company was able to draw from the audit. The company mastered the 10-week test phase with...

Published on 2021-06-29

In the new edition of TeleTalk we talked to IONOS - Konrad Grätz is Outsourcing Manager at IONOS, winner in the Hosting Services category. From him we learn how to unite several teams so successfully with the right communication.Read e-paper: TeleTalk2021_03  Für Fragen stehen wir Ihnen jederzeit...

Published on 2021-05-25

Weltbild talks to TeleTalk about its experience with the competition as part of our case story series. Team spirit and strong values as a recipe for success - that is Weltbild's motto. Björn Minnier, Managing Director of the Weltbild Group, explains exactly what this means for the company and its te...

Published on 2021-05-07

As part of the competition, TeleTalk, one of the leading trade magazines in the customer service sector, will publish various case stories of the 2021 award winners starting in May of this year. In the current issue, Christina Gauland, customer service manager at Rajapack GmbH (winner in the "Office...

Published on 2021-02-16

Managing Director M. Craplet presented the criteria of the five contact channels on 11.02.2021. Numerous companies participated in the livestream from the Hyatt in Mainz. Mr. P. Füller introduced our partner SKOPOS NEXT and answered questions in an interview.   Mainz 16.02.2021 - the h...

Published on 2020-12-01

Study result: good customer experience is the strongest influencing factor in purchase decision Accessibility vs. personal contact: significant development in the use of online channels High expectations: despite an increased volume of enquiries through Corona, Germans' expectations are const...

Published on 2020-11-05

- 6 companies with excellent service performance win the award in their categories - Süddeutsche Zeitung, official media partner reports on customer service and winners   Mainz, 05.11.2020 - The grand final of the customer service competition "Gewählt zum Kundenservice des Jahres 2021" (Voted...

Published on 2020-10-19

Virtual event: Announcement and honouring of the winners takes place in virtual award ceremony Mainz, 19.10.2020– The competition „Gewählt zum Kundenservice des Jahres 2021“ officially announces its first German prize winners on 4 November 2020. The award ceremony will no longer take place...

Published on 2020-10-07

International Audit „Gewählt zum Kundenservice des Jahres“ (Customer Service of the Year in Germany) successfully completed in German Partially excellent customer service performance despite the influence of the Corona virus Mainz, 29.09.2020 – In Spain, England, Morocco, Tunisia and Franc...