CUSTOMER SERVICE BAROMETER 2025: INSIGHTS FROM AN EXPERT INTERVIEW WITH MATURIN CRAPLET AND RAINER WILMERS
Published on 2025-11-14
The new Customer Service Barometer 2025 makes one thing clear: speed, competence, and human connection remain essential for consumers.
In a joint interview, Maturin Craplet (“Customer Service of the Year”) and Rainer Wilmers (CEO of AC Group) discuss current customer expectations, surprising study results, and the role of AI in service interactions.
A valuable look at trends, challenges, and opportunities for companies in today’s customer service landscape.