Kick-Off Recap: Insights from the Award Winners

On February 6, 2026, we hosted our annual Kick-Off event. As every year, we provided insights into our methodology and highlighted the key criteria behind Customer Service of the Year.

A special highlight of the event was the contribution of our guest speakers, who shared their first-hand experiences:

Resid Skrijelj, Team Lead Service Center at dm-drogerie markt Germany, emphasized the authenticity of their achievement:
“What makes this award particularly special is that it was achieved under real conditions. The evaluations reflect authentic snapshots of our team’s daily work – without any special preparation.”

Lars Lütkemöller, Head of Customer Satisfaction at PAYONE, highlighted not only the added value of the comprehensive testing approach but also its impact on team dynamics:
“Thanks to the large number of tests and the resulting analysis, we gained a much clearer understanding of where our key levers for improvement are. At the same time, it strongly motivated our teams – no one wanted to be among the non-award winners.”

Curious to learn more?

👉Discover all award winners of the latest edition here👈