Competition introduces new partner: CCV

Published on 2019-11-04

  • The Call Center Association Germany (Call Center Verband Deutschland e. V.  or CCV) is a cooperation partner of the event "Gewählt zum Kundenservice des Jahres".
  • The largest association in the industry is thus strengthening the national media presence and awareness of the award.

Mainz/Berlin, 04.11.2019 - Gewählt zum Kundenservice des Jahres announces the Call Center Verband Deutschland e. V. (CCV) as a new partner. The cooperation further underlines the importance of the topic of customer experience in the German market.

"With CCV, we have gained an influential partner that communicates and promotes the added value of our mission for customer service quality with its excellent network. We want to stay close to the action and see the close cooperation as an opportunity to integrate trends and developments in the industry into our audits in a targeted manner. This guarantees a lively exchange of information and working towards the common goal: the improvement of the customer service landscape", Maturin Craplet, Managing Director of Armonia Deutschland GmbH, welcomes the collaboration.

"We welcome projects that help to bring excellent customer service in our industry to the outside world. Because in times of digitalisation and channel diversity, achieving high customer satisfaction is becoming more and more challenging. That's why CCV is happy to be a supporting partner in this," adds Dirk Egelseer, CCV President.

About the CCV

The Call Center Association Germany e. V. ((Call Center Verband Deutschland e. V.  or CCV) is the voice of the German call and contact centre industry and its service providers. The industry, which employs over 540,000 people, includes both independent service providers and in-house call centres in companies. With its member companies, CCV represents the leading call and contact centres from the retail, finance, industry and service sectors. As the largest association in this sector, it represents the interests of the industry vis-à-vis the media and politics and is a recognised platform for the exchange of specialist information within the industry. CCV also offers an extensive network for the best industry contacts.

Press contact
Sandra Fiedler, Manager Public Relations, Marketing & Events
e-mail: presse@callcenter-verband.de