Certified independence: SKOPOS NEXT will implement the tests of Gewählt zum Kundenservice des Jahres

Published on 2019-12-09

  • SKOPOS NEXT will carry out the mystery tests for the competition
  • With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing

Mainz/Hürth - Gewählt zum Kundenservice des Jahres (Voted Customer Service of the Year in Germany) announces SKOPOS as the executing partner for the audits of the participating companies.

With SKOPOS NEXT, a company of the SKOPOS GROUP specialized in mystery research, the competition is accompanied by a professional, competent and independent service provider with decades of experience. The company has been offering a comprehensive range of full-service market research solutions since 1995 within the company group and is one of the 15 top-selling players in the industry. With several thousand testers, SKOPOS NEXT implements projects worldwide for well-known brands such as Daimler, Aldi Süd, Dachser or Shell. The company, which focuses on service orientation and compliance with standards in all phases of the customer journey, will take a close look at the companies participating in this year's edition of the  Gewählt zum Kundenservice des Jahres competition.

"With SKOPOS NEXT the competition Gewählt zum Kundenservice des Jahres has won an excellent partner for auditing companies. We are pleased that we can rely on a professional and excellent partner, who will carry out the test phase independently and at the highest level with its know-how. The partnership strengthens our mission of promoting customer service quality in Germany, and ultimately benefits the participants of the competition," Maturin Craplet, Managing Director of Armonia Deutschland GmbH, welcomes the collaboration.

Torsten Bischoffstrate, Managing Director of SKOPOS NEXT, assesses the joint approach in this way: "Excellent customer service is not a matter of course. The results [of the Customer Service Barometer 2019] clearly show how important this is also for consumers in Germany. The concept of competition already established in other countries [...] convinced us right away. After all, the awards are given to exactly those who make the decisive difference: Dedicated customer service teams that do a really good job!