Over the past 17 years and after serving over 2.5 million customers across Europe, our ambition has always been to bring happiness to our customers' homes. This year, we are doubly honored to have been named Customer Service of the Year in the Furniture and Decoration category for the second year in a row, not only in France, but also in Spain and Germany. This success is a testament to our dedication to customer satisfaction and speaks to our work ethic at Kauf-Unique.

Sacha Vigna, CEO - Kauf-Unique.de

 

We capture the hearts of our customers with very good service. The prerequisites are the best quality in customer communication, reliable order processing and friendly, competent customer service. This is exactly what our motivated team succeeds in doing. Together with our sister company Trenkwalder, our colleagues set standards here. All this leads to genuine customer satisfaction. We are very happy about this award.

Christian Sailer CEO - Weltbild D2C Group

 

We are delighted to have won the 'Voted Customer Service of the Year 2024' award. This award is a significant recognition of our efforts to provide the highest quality customer service. For several years, we have focused on exceeding our customers' expectations. They are our focus, because first-class customer service is the key to long-term customer relationships. This award confirms that our commitment is now showing results. But the award is also a commitment to continue delivering excellence

Christian Wölbern, CEO Lease a Bike

 

The satisfaction of our customers is the focus of IONOS. Their feedback, as well as participation in the award and the insights we gain from it, enable us to further improve the quality of our products and service. With personal advice and suitable solutions, we support our customers in being present online and in using the opportunities of digitalization for their business. Winning the "Voted Customer Service of the Year" award again shows that customers value the competent support we provide - and is recognition of the exceptional commitment of our teams, who make this customer experience possible.

Konrad Grätz, Manager Outsourcing, IONOS

 

Customer service is an incredibly important part of our company's DNA. We started with the needs of our customers, and from there Rituals Cosmetics was born. Everything we do is about the customer. This commitment is evident across all of our platforms, including our website, stores, wholesale locations, travel locations and even our app. "Frontline Obsession" is one of the four pillars of our corporate culture and means that our customers are always at the center of everything we do, even in departments without direct customer contact. We consistently convey this message throughout our organization and put the customer at the center of everything we do. This is where we draw our strength from.

Rommy Verschelling, Head of Customer Relations, Rituals

 

For us, the customer perspective is always at the forefront of our mobility services and products. Under the motto 'Passion for Customers', we have anchored this philosophy in UTA Edenred's corporate values. I am therefore delighted that our commitment to providing the best possible customer experience has been honored by the 'Voted Customer Service of the Year 2024' award. This recognition confirms that we are on the right track and at the same time motivates us to improve even further.

Carsten Bettermann, CEO, UTA Edenred

 

Over the past few years, we at Back Market have made customer service our top priority and made an ambitious move to serve all customers directly and consistently with "Customer Care by Back Market" (CCBM) - a bold and unprecedented move to ensure we can improve the customer experience and exceed our customers' expectations. We are thrilled to receive the Customer Service of the Year award, and I want to thank our many dedicated back-makers who work passionately every day to make buying refurbished better than buying new for achieving this major milestone. But this is just the beginning. Over the next few months, we'll be rolling out a series of innovations to make the customer experience even faster, more seamless and more enjoyable across the board.

Martin Huegli, General Manager Europe, Back Market

 

‘Customer Service of the Year’ provided an opportunity to challenge ourselves to set higher standards and promote a culture of continuous improvement. The competition helps us to understand our current status and provides an opportunity for comparison, not only within the automotive industry but across different sectors. In addition, participating in such audits increases our credibility and demonstrates our commitment to excellence, both internally and externally. This is a message that both customers and business partners appreciate and ultimately leads to a stronger market position.

Dirk Adelmann, CEO smart Europe

 

The needs of our customers are our top priority at Michelin. That's why we are constantly working to adapt our performance to their needs - whether in terms of our products or our services. We firmly believe that a premium brand has a duty to deliver the perfect total package - stringently across the entire customer experience. This award is proof that our efforts and the tireless work of our service team are paying off - and this has been recognized for the 4th time in a row by the "Customer Service of the Year" award.

Daniel Mai, Michelin Marketing Director. DACH

 

We are delighted to receive the Customer Service of the Year 2024 award. The independent results and benchmarks of the study show us where we are already top. However, it is also valuable for us to have indications of where we can improve further. In this way, our employees go into the next customer contacts with self-confidence and additional motivation.

Frauke Hegemann, Member of the Board, Die Sparkasse Bremen AG

 

We are delighted to receive the Customer Service of the Year 2024 award. The independent results and benchmarks of the study show us where we are already top. However, it is also valuable for us to have indications of where we can improve further. In this way, our employees go into the next customer contacts with self-confidence and additional motivation.

Guido Weissbrich, Service Director at Vodafone Germany

 

Good service is a matter close to Abbott's heart. We rely on modern, digital forms of communication that are fast and flexible and enable us to provide people with the best possible support in their health management. When it comes to personal health, the demands on empathetic and supportive customer service are particularly high. It is therefore all the more pleasing for us that we have been able to further improve the quality of our customer service in key areas.

Wolfgang Tröbs, Director Diabetes Care at Abbott

 

It fills us with great pride and gratitude that this prestigious award has been presented to Center Parcs this year. As everyone knows, our customer service is one of the pillars of our holiday parks and has a long tradition. I am glad that the teams are now receiving the reward they deserve for their 100% commitment. Our customers are the most important thing to us - their satisfaction and well-being is always our top priority. Our goal is to create a perfect holiday experience for you and create moments that you will remember for a long time.

Eric Poueys, Customer Contact Center Director