What is "Gewählt zum Kundenservice des Jahres"?

"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany, Austria and Switzerland) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests. We also have exciting news: from now on, the competition will not only take place in Germany, but also in Austria and Switzerland! Please contact us for further information!


An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.


An award

The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.


Real customers

The quality of companies' customer service is measured with the help of mystery tests.


An orientation

The winner of the category receives a representative AWARD for their customer service.

Exchange ideas on AI and new standards in customer service.

What is assessed with "Gewählt zum Kundenservice des Jahres"?

140 Calls

45 e-mail inquiries

15 web navigations

10 social media inquiries

15 chat inquiries

Arrange a consultation appointment with our experts now or call us at: +4961314904010



TeleTalk introduces the award winners - UTA!

TeleTalk presents the award winners! In this issue: UTA Edenred. Anke Laukötter, Head of Customer Excellence, talks about her experiences with the competition and how you can surpass yourself by constantly questioning your own actions. Read the whole article:  TeleTalk 2024_01
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