This year's "Voted Customer Service of the Year 2024" award in the "Telecommunications" category goes to: Vodafone.
As part of the 225 tests that each company undergoes as part of the competition, Vodafone was able to hold its own against its competitors in a strong industry. In this interview, Guido Weissbrich, Director Commercial Operations at Vodafone Germany, explains the philosophy behind the success and how the balance between man and machine plays a central role.
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