New partner for the mysterytests

Published on 2021-12-07

New partnership: AC Süppmayer will implement the mystery tests of Gewählt zum Kundenservice des Jahres starting in 2022

The organizer of "Customer Service of the Year",Armonia Deutschland GmbH, announces AC Süppmayer as a new partner in the implementation of the mystery tests. From May to July each year, the company will conduct the mystery tests on 5 channels as part of the audit and competition of "Voted Customer Service of the Year", replacing the previous partner. Furthermore, the annual customer service barometer, a survey in which consumers are asked about their customer service activities, will be published by AC Süppmayer in the future.

With currently around 200 customers in Germany, AC Süppmayer is the relevant partner for quality assurance and process optimization in customer service, sales enhancement and quality assurance in the shipping process. In the area of customer service, the company was recently awarded an innovation prize for its solution in the combination of man and machine (AI). Rainer Wilmers, Managing Director at AC Süppmayer, also likes to describe the company asa 25-year-old startup in its second generation that, thanks to its industry diversity, masters all the "must haves" of modern customer communication and processes and works in all projects in an agile manner and with a high level of innovation.The company's customers include Nestlé, Gothaer, E.ON, Otto and many others.

"The competition Voted Customer Service of the Year gains an excellent partner for the audit in AC Süppmayer, which will use its expertise to conduct the test phase independently and at the highest level. We are sure that the cooperation will be a success on both sides. The partnership strengthens our mission of promoting customer service quality in Germany," says Maturin Craplet, Managing Director of Armonia Deutschland GmbH, welcoming the collaboration.

Rainer Wilmers, Managing Director at AC Süppmayer, is also delighted with the new partnership: "I am very pleased that, as a partner for the audit, we will in future be measuring quality in Germany's relevant customer services and thus laying the foundation for the "Voted Customer Service of the Year" award. Excellent customer service is becoming increasingly important due to competitive pressure and customer expectations. We will also jointly publish the well-known annual "Customer Service Barometer" study, which reflects consumers' views of and needs for customer services. I would like to thank the team around Maturin Craplet for their trust and I am very much looking forward to working with them!"