SALESFORCE - The 6th edition of the 'State of Service' study is here
Published on 2024-07-11
Did you know that 85% of decision-makers confirm that service will account for a larger share of revenue this year? More and more service organizations are turning to AI to overcome new challenges and expand their contact center and field service. However, it is difficult to know how best to use the new technologies.
In its 'State of Service' study, Salesforce surveyed over 5,500 service professionals worldwide to find out how they are using AI and connected data to improve workforce efficiency, increase customer satisfaction and drive revenue.
Download the study now and learn more about trends and strategies in customer service.
READ whole study
In its 'State of Service' study, Salesforce surveyed over 5,500 service professionals worldwide to find out how they are using AI and connected data to improve workforce efficiency, increase customer satisfaction and drive revenue.
Download the study now and learn more about trends and strategies in customer service.
READ whole study